We want to make sure your buying experience is fast and easy. Please take a moment to let us know how we're doing, or if there are ways that we can improve our publications and services. Feel free to contact us with questions or concerns:
Thank you for your interest - and your continued patronage!
-- Tim Field, President
Thank you for your interest in Elliott & Fitzpatrick. You may order from us by phone, fax, mail or e-mail. The E & F website offers our most up-to-date and detailed product listings; however, if you cannot find the products you need here online, feel free to call us at 1-800-843-4977 or send us a note at firstname.lastname@example.org.
Prepayment is required. Master Card and Visa are accepted, and purchase orders are acceptable from governmental and/or institutional bodies. For foreign orders, prepayment must be made with a money order or check drawn on a U.S. Bank and must be in U.S. Dollars. Call or write for further information on shipping costs.
Order by phone: 1-800-843-4977
Our friendly customer service representatives welcome your telephone orders Monday – Friday, 8:30 am – 11:30 am Eastern Standard Time.
Order by fax: 706-227-2204
Download the printable order form on our website and fax your order to us anytime at 706-227-2204 or email to email@example.com.
Order by mail
Please download and fill out the printable order form on our website and mail it to us at: Elliott & Fitzpatrick, Inc., 1135 Cedar Shoals Dr., Athens, GA 30605. Remember to include your street address as UPS will not deliver to an individual Post Office Box. Also, please include a daytime phone number. This will expedite shipment of your order in case of a problem.
Shipment is via UPS. Extra charges will be assessed for orders outside the continental U.S. (Hawaii, Alaska, Puerto Rico & foreign). Signature is required upon delivery.
20% of the retail order subtotal with a $9.00 minimum shipping and handling charge when shipped standard ground UPS to continental U.S. Please add an additional $3.95 for ground delivery to a residential address. Orders of $90.00 will be sent via USPS. Discontinued items ordered for residential delivery will be shipped USPS Media Mail. Please call for charges related to shipment outside the continental U.S. (Hawaii, Alaska, Puerto Rico & foreign) and next/second day shipment.
We expect that you will be completely satisfied with your purchase; however, if your purchase does not meet your expectations, please feel free to contact us within 20 days of your order. (Unfortunately, study guides are non-returnable.)
If you receive a damaged or defective item, we will be happy to correct the problem. Please contact us by e-mail or toll-free at 1-800-843-4977, with information explaining what is wrong with the item and we will issue you a Return Authorization number. Simply return the item with the Return Authorization number prominently displayed on the packaging, and once the number has been verified, we will issue you a new item.
We welcome your comments, suggestions and/or questions regarding our products, services and web site. Please let us know how our products are working for you, tips on how you use them, what other products you would like us to offer or any other idea you'd like to share. Feedback can be sent via e-mail; if you would like to receive a response to your comment or suggestion, please include your contact information. Thank you!
Elliott & Fitzpatrick, Inc. | 1135 Cedar Shoals Drive, Athens, GA 30605 | 706-548-8161
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